In this situation installing a new copy of the configuration profile will solve the issue. The settings on the client and the server must match for the connection to be successful.
#OS XLOG INTO USER SESSION UPGRADE#
The solution to this particular problem is to upgrade the client software to the latest version.Īnother possible explanation is that the settings regarding TLS minimum requirement level have been altered but the OpenVPN client is using an older copy of the connection profile which has incorrect instructions. SIGUSR1 received, client-instance restarting' TLS Error: TLS object -> incoming plaintext read error' TLS_ERROR: BIO read tls_read_plaintext error'
#OS XLOG INTO USER SESSION HOW TO#
The chances are high that your client program is an older version, like version 2.2 or older, and that it doesn't know how to handle a modern TLS minimum level requirement, when you see messages that look like this on the server side: OpenSSL: error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol'
To see if this is the case log on to the server and check the server side log file. This particular error can have multiple different causes as it is a fairly generic error message.Ī possible explanation is that the client program is old and supports only TLS 1.0, but the server is expecting TLS level 1.1 or higher. TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) Known error messages and possible solutions Then you will be able to open the log file with a right click and selecting Open with and then choosing something like Text editor to view the contents of the log file. Then at the bottom, under Sharing & Permissions, you will be able to use the yellow padlock icon to unlock the settings and to give everyone read access. To bypass this, right click the log file and choose the Get info option in the menu. Please also note that the OpenVPN Connect Client for Macintosh will have permissions set on the log file so that you cannot normally open it. You can then go to the correct folder and look up the log file. So to get to the /Library folder, open Finder and in the menu at the top choose Go followed by Go to folder and then enter the path /Library to get into that directory. Macintosh may not show you this folder in finder as it only shows you certain things and hides others. Library/Application Support/OpenVPN/log/openvpn_(unique_name).log Log file location for the OpenVPN Connect Client for Windows:Ĭ:\Program Files (x86)\OpenVPN Technologies\OpenVPN Client\etc\log\openvpn_(unique_name).log You can then grab the /var/log/openvpnas.log file for analysis and start the Access Server again: service openvpnas start Locating the client log files To do so use these commands in order: service openvpnas stop This makes analysis of the log file much easier. This creates a new clean log file that contains the startup and shutdown sequence of the Access Server and no other extraneous information. In the event that you are having problems with starting the Access Server or certain portions of it, for example the web services, then it may be useful to stop the Access Server service, move the log file aside, then start the Access Server service, and stop it again immediately. var/log/openvpnas.log /var/log/ (in case of a failover setup) On the OpenVPN Access Server there is the server side log: Log files are the place to check whenever you're having any problems making a connection with an OpenVPN client program to the OpenVPN Access Server, they the information needed to ascertain what's going wrong. The log files are located in specific areas on your computer systems, and the following is a general guide on how to find them and how to get the best information out of them.
To diagnose problems with an OpenVPN server or client, it is helpful to look at the log files. If not, reach out to us on the support ticket system and provide as much detail as you can.
So if for example you start the OpenVPN client connection and it issues an error and disconnects you, then the information here should help you in determining a possible cause and solution.
That is handled in a separate page: troubleshooting reaching systems over the VPN tunnel. It does not deal with problems in reaching a target system over the established VPN tunnel once the VPN tunnel is already working. Set some global env fields Fields: xlog.This page is specifically about attempting to find and resolve problems with an OpenVPN client program failing to connect to an OpenVPN Access Server. Log info level and higher Level: xlog.
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